Privacy Policy

Last updated: October 14, 2025

Your privacy matters. This policy explains what information we collect, how we use it, and the steps we take to protect it. Contact us at privacy@contextflo.com if you have any questions.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, connect data sources, or contact us for support. This includes:

Account information (name, email address, organization details)
Service configuration data needed to operate integrations (connection strings, API keys, credentials). We store these secrets encrypted at rest and access them only to maintain your data source connections.
Usage data and analytics about how you interact with ContextFlo
Communication records when you contact us

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process and complete transactions
Send you technical notices and support messages
Respond to your comments and questions
Monitor and analyze usage patterns and trends
Detect, investigate, and prevent fraudulent transactions and other illegal activities

3. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

4. Data Sharing

We do not sell or rent personal information. We share limited operational data with trusted subprocessors— such as hosting and infrastructure providers—solely to deliver the ContextFlo service. A current list of these providers is available at contextflo.com/legal/subprocessors. Each subprocessor is bound by our Data Processing Agreement and contractual confidentiality obligations.

5. Your Rights

You have the right to:

Access and update your personal information
Request deletion of your personal information
Opt out of marketing communications
Request a copy of your data
Lodge a complaint with supervisory authorities

To exercise these rights, email privacy@contextflo.com. We respond within 30 days (or the shorter period required by applicable law) and may request additional information to verify your identity. Rights may be limited in certain jurisdictions where ContextFlo does not operate or where legal exceptions apply.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences.

7. Changes to This Policy

We may update this privacy policy from time to time. When we make material changes, we will provide additional notice—such as email or in-product messaging—before the updates take effect, in addition to updating the "Last updated" date on this page.

8. Contact Us

If you have any questions about this privacy policy, please contact us at privacy@contextflo.com.